If you choose to cancel your program, you may be eligible for a full or partial refund according to the guidelines below. All cancellation and refund requests should be sent to care@helloinnerwell.com.
Full refund
- You will receive a full refund if you cancel before your initial consultation with a clinician and provide at least 48 hours' notice. You are also eligible for a full refund if you complete your initial consultation and your clinician determines that you are not a good candidate for treatment at this time.
Partial refund
- If you cancel after your initial consultation before your first medicine shipment, you will be charged a $300 cancellation fee.
- If you cancel after your initial consultation and first medicine shipment, but before your second shipment and you did not have your included psychotherapy session, you will be charged a total of $425 and the rest of your program will be refunded.
- If you cancel after your first medicine shipment, but before your second shipment and you completed your included psychotherapy session, you will be charged a total $565 and the rest of your program will be refunded.
- If you complete your first medical check-in (i.e., second appointment) with your psychiatric clinician, but ultimately decide that you do not want to proceed with your second medicine shipment, you will be charged a total of $575 (if you have not completed your included psychotherapy session) or $715 (if you have completed your included psychotherapy session) and the rest of your program will be refunded.
- If you wish to cancel therapy services purchased as part of the Foundation + Therapy Plan, you will be refunded for the full cost of any services purchased that have not yet been scheduled. Once scheduled, therapy sessions can only be refunded once canceled at least 48 hours before a therapy appointment is scheduled.
No refund
- If you cancel after your second medicine shipment, you are not eligible for any refund.
- Follow on medicine services, once purchased, are not eligible for any refund.
- Therapy sessions, once delivered or within 48 hours of appointment time, are not eligible for any refund.