If you choose to cancel your program, you may be eligible for a full or partial refund according to the guidelines below. All cancellation and refund requests should be sent to care@helloinnerwell.com.
Full refund
- You will receive a full refund if you cancel before your initial consultation with a clinician and provide at least 48 hours' notice. You are also eligible for a full refund if you complete your initial consultation and your clinician determines that you are not a good candidate for treatment at this time.
Partial refund
- If you cancel after your initial consultation but before your first medicine shipment, you will be charged a total of $300 and the rest of your program will be refunded.
- If you cancel after your initial consultation and first medicine shipment, but before your second shipment, you will be charged a total of $425 and the rest of your program will be refunded.
- If you cancel after your second shipment, but before your second medical check-in appointment with your psychiatric clinician, you will be charged a total of $1150. If you complete a second medical check-in appointment with your psychiatric clinician, but ultimately decide that you did not want a shipment, you will be charged an additional $150, for a total of $1300.
- If you cancel after your third shipment, but before your third check-in appointment with your psychiatric clinician, you will be charged $1342. If you had a check-in appointment with your psychiatric clinician, but ultimately decided that you did not want a shipment, you will be charged an additional $150 for a total of $1492.
No refund
- If you cancel anytime after your fourth medicine shipment, you are not eligible for any refund.