Katelyn Jones
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Recent activity by Katelyn Jones-
Can my medication be sent internationally?
No, we do not deliver medication internationally. However, we understand that life events may require travel. If you anticipate traveling outside of the U.S., please inform us as soon as possible. ...
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Which shipping carrier will deliver my medication?
Our compounding pharmacy partners use either UPS or FedEx. See below for the breakdown by pharmacy: Millers Pharmacy (Daywel) - UPS Precision Compounding Pharmacy - UPS OptioRx (Braun Pharmacare) ...
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Can my medication be sent out-of-state?
No, we do not permit medication to be sent out-of-state. While we recognize that this policy may disrupt your treatment schedule or travel plans, sending medication across state lines introduces op...
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How do I get my medication if I am not in a ketamine care program?
If you are receiving traditional psychiatry (also known as our General Psychiatry) services only, your Psychiatric Clinician will request your preferred pharmacy to send your prescription to. In th...
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Can my medication be sent to another address other than my own?
Yes, your medication can be sent to another address, as long as the other address is within the same state. If you anticipate traveling to another state throughout your treatment program, please re...
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Can my medication be sent to a P.O. Box?
No, we do not deliver to P.O. Boxes.
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I added the Expert Psychotherapy Add-on to my care program. What should I know?
All ketamine care programs include a "Meet Your Therapist" introductory psychotherapy session. However, with our Expert Psychotherapy Add-on, you can access additional support for your healing jour...
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What are Covered and Non-Covered Services?
At Innerwell, our approach to your care is personal and collaborative. Your clinicians and our Member Support team work hand-in-hand to provide you with a tailored treatment experience. We also off...
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How will I know how much I owe? How will I be billed?
If you elect our Self-Pay option, you will receive a receipt immediately upon purchase, and you will be billed on the payment schedule reflected on this receipt. If your insurance plan is covered a...
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What if I'm already taking other psychiatric medication?
Ketamine can safely be taken with a variety of medications. During your Medical Consult, your Psychiatric Clinician will review your physical and mental health history and provide any guidance abou...