Katelyn Jones
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Activity overview
Latest activity by Katelyn Jones-
Katelyn Jones created an article,
How do refunds work if I’m Self-Pay?
Who does this apply to?This section explains refunds for those who self-pay directly for any program or service.What is the general rule?Refund eligibility depends on your stage of care when you ca...
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Katelyn Jones created an article,
What do oral ketamine tablets taste like?
Ketamine has a bitter taste, so our partner pharmacies add fruit flavoring to their RDTs to make your dosing sessions more pleasant.Mberry fruit tablets can help to further mask the taste of the me...
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Katelyn Jones created an article,
Does Innerwell provide emergency care? What should I do if I'm experiencing an emergency?
Innerwell is not an emergency care provider. If you are experiencing a medical or mental emergency, please call 911 or the National Suicide Prevention Lifeline at 988.
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Katelyn Jones created an article,
What is the cost for individual appointments?
At Innerwell, we’re committed to transparency around pricing so you can make informed decisions about your care. Below, you’ll find a breakdown of the self-pay costs for each appointment we offer. ...
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Katelyn Jones created an article,
How do I get my medication if I am not in a ketamine care program?
If you are receiving traditional psychiatry (also known as our General Psychiatry) services only, your Psychiatric Clinician will request your preferred pharmacy to send your prescription to. In th...
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Katelyn Jones created an article,
Can my medication be sent to another address other than my own?
Yes, your medication can be sent to another address, as long as the other address is within the same state. If you anticipate traveling to another state throughout your treatment program, please re...
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Katelyn Jones created an article,
Which shipping carrier will deliver my medication?
Our compounding pharmacy partners use either UPS or FedEx. See below for the breakdown by pharmacy: OptioRx (Braun Pharmacare) - FedEx The Art of Medicine - UPS Please note that direct pick-ups a...
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Katelyn Jones created an article,
How do I find the tracking number for my medication shipment?
You will receive a confirmation text containing your shipment's tracking number once it has been shipped from the pharmacy.
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Katelyn Jones created an article,
When should I expect my medication?
You can expect your medication to ship within 2-3 business days from meeting with your clinician and them approving you to proceed with the program. You will receive tracking information via text a...
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Katelyn Jones created an article,
Can my medication be sent internationally?
No, we do not deliver medication internationally. However, we understand that life events may require travel. If you anticipate traveling outside of the U.S., please inform us as soon as possible. ...