If you are on a payment plan for your treatment and your payment fails, you will receive an email from us, prompting you to update your card information to settle the outstanding balance. Once you've updated your card details, please notify us at care@helloinnerwell.com, so we can ensure the continuity of your care.
Patients who remain non-communicative or unresponsive to Innerwell staff or communications for ninety (90) or more days may be subject to automatic cancellation or discontinuation and are not eligible for a refund.
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