How does the monthly payment plan work? Why am I receiving multiple charges even before I've utilized any services?

Whether you've chosen our Self-Pay option or opted to pay with insurance, you might notice multiple charges to your payment method, even before you've had your Medical Consult or utilized our services. This can happen if you are paying for services on a monthly payment plan, which may not precisely align with your treatment timeline.

If you are paying in conjunction with your insurance provider, please take a look at the following articles for more information:

• What are Covered and Non-Covered Services?
• How will I know how much I owe? How will I be billed?

If you elect to to pay out-of-pocket via our Self-Pay option:

We offer monthly payment plans for certain services, such as our ketamine care programs, as part of our commitment to improving accessibility to behavioral health services. These plans are designed to provide flexibility, enabling you to proceed with your program at your own pace, even if it extends beyond the billing period.

In the case of a three-month payment plan, you'll be billed monthly, even if you have not scheduled your Medical Consult. It's important to note that once you complete your third and final payment, you've paid in full. This means you'll continue to receive access to all services included in your care program, even if some appointments or medication shipments are pending. In simpler terms, if you're still in the middle of your care program after completing payments, you won't incur additional charges, and you'll retain access to the Innerwell Portal.

If you have any questions or need further clarification, feel free to reach out to our team at care@helloinnerwell.com. We're here to ensure your Innerwell experience is as transparent and comfortable as possible.