Katelyn Jones
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Recent activity by Katelyn Jones-
Can my medication be sent internationally?
No, we do not deliver medication internationally. However, we understand that life events may require travel. If you anticipate traveling outside of the U.S., please inform us as soon as possible. ...
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What are Covered and Non-Covered Services?
At Innerwell, our approach to your care is personal and collaborative. Your clinicians and our Member Support team work hand-in-hand to provide you with a tailored treatment experience. We also off...
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Are there any side effects to ketamine treatment? What if I have a bad reaction?
Side effects to ketamine treatment are short lived, generally lasting 2-4 hours after your medicine session. These may include an increase in heart rate and blood pressure, nausea, dizziness, blurr...
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How does the monthly payment plan work? Why am I receiving multiple charges even before I've utilized any services?
Whether you've chosen our Self-Pay option or opted to pay with insurance, you might notice multiple charges to your payment method, even before you've had your Medical Consult or utilized our servi...
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Can my medication be sent to a P.O. Box?
No, we do not deliver to P.O. Boxes.
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I’m an existing patient. How do I verify my eligibility?
We’re so excited to be able to offer insurance coverage to our patients. To check if your plan is covered, please reach out through your Innerwell Portal.
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Why am I only sent two doses in my first shipment?
At Innerwell, our focus is on creating a personalized care program that is built for each patient’s individual needs. Your starting dose is determined based on a number of factors, including your b...
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What if I'm already taking other psychiatric medication?
Ketamine can safely be taken with a variety of medications. During your Medical Consult, your Psychiatric Clinician will review your physical and mental health history and provide any guidance abou...
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What happens if my payment fails?
If you are on a payment plan for your treatment and your payment fails, you will receive an email from us, prompting you to update your card information to settle the outstanding balance. Patient...
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How do I modify or redirect my shipment? How do I opt to have my medication delivered to a UPS Access Point/FedEx location instead of my home address?
Special delivery arrangements (e.g., to another in-state address or to a FedEx location) should be discussed and made during your appointments with your Psychiatric Clinician, who will indicate tha...