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  1. Innerwell Help
  2. Insurance (Eligibility, Verification, Billing, Payments)

Insurance (Eligibility, Verification, Billing, Payments)

  • What insurance plans do you accept?
  • Do you accept Medicaid or Medicare?
  • Do you accept Affordable Care Act (ACA/Obamacare/Exchange) plans?
  • What if my insurance plan is not covered?
  • What if I don’t have insurance?
  • How does insurance work? What is a deductible? What is a copay? What is coinsurance?
  • What are Covered and Non-Covered Services?
  • I’m an existing patient. How do I verify my eligibility?
  • How can I transition from the Self-Pay option to paying with insurance?
  • What if my insurance changes?
  • Where can I update my insurance information?
  • Are all Innerwell providers covered under my insurance?
  • How will my insurance company get billed?
  • How will I know how much I owe? How will I be billed?
  • What are my financial responsibilities as a patient?
  • Under insurance, will all of my appointments cost the same amount?
  • What is the refund policy if I pay with insurance?
  • How much does Innerwell cost with insurance?
  • Can I set up a payment plan for my Non-Covered Services?
  • Can I receive a detailed receipt or invoice for the out-of-pocket expenses I've paid?
  • What happens if my insurance claim gets denied?
  • Why isn't my copay processed the same way it is at my doctor's office?
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