Katelyn Jones
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Recent activity by Katelyn Jones-
What are my payment options?
At Innerwell, we believe in providing flexibility to make your mental health journey as seamless as possible. For your convenience, we offer several payment options. You can choose to pay with insu...
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To whom should I reach out if I have any additional questions or concerns?
If you have questions or concerns before starting your journey with Innerwell, the quickest way to connect with our team is by scheduling a Discovery call here. This personalized time allows us to ...
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Can my medication be sent internationally?
No, we do not deliver medication internationally. However, we understand that life events may require travel. If you anticipate traveling outside of the U.S., please inform us as soon as possible. ...
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What are Covered and Non-Covered Services?
At Innerwell, our approach to your care is personal and collaborative. Your clinicians and our Member Support team work hand-in-hand to provide you with a tailored treatment experience. We also off...
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Are there any side effects to ketamine treatment? What if I have a bad reaction?
Side effects to ketamine treatment are short lived, generally lasting 2-4 hours after your medicine session. These may include an increase in heart rate and blood pressure, nausea, dizziness, blurr...
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How does the monthly payment plan work? Why am I receiving multiple charges even before I've utilized any services?
Whether you've chosen our Self-Pay option or opted to pay with insurance, you might notice multiple charges to your payment method, even before you've had your Medical Consult or utilized our servi...
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Can my medication be sent to a P.O. Box?
No, we do not deliver to P.O. Boxes.
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I’m an existing patient. How do I verify my eligibility?
We’re so excited to be able to offer insurance coverage to our patients. To check if your plan is covered, please reach out through your Innerwell Portal.
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Why am I only sent two doses in my first shipment?
At Innerwell, our focus is on creating a personalized care program that is built for each patient’s individual needs. Your starting dose is determined based on a number of factors, including your b...
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What if I'm already taking other psychiatric medication?
Ketamine can safely be taken with a variety of medications. During your Medical Consult, your Psychiatric Clinician will review your physical and mental health history and provide any guidance abou...