Katelyn Jones
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Recent activity by Katelyn Jones-
Can I change my clinician?
If you feel that your clinician isn't the right fit, reach out to our Member Support team through your Innerwell Portal. They will assist you in transitioning your care to another Innerwell clinici...
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How much does Innerwell cost with insurance?
Patients with covered insurance plans typically pay an office copay for each appointment with our clinicians, or towards the remaining deductible on their plan. The type of appointment (e.g., Psych...
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How can I pause my treatment?
Patients should first talk to their clinician(s) about the decision to pause treatment. You can reach your clinician(s) via the Support tab in the Innerwell Portal. After discussing with the clinic...
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How do I prepare for my ketamine experience?
We’ve included everything you need to safely and comfortably prepare for a safe and meaningful ketamine experience. This article will help you navigate your psychedelic experience and get the most ...
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Can I set up a payment plan for my Non-Covered Services?
We understand that managing out-of-pocket expenses can be challenging, which is why we offer a monthly payment plan for Non-Covered Services.If you have additional questions or concerns when purcha...
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How do you help Innerwell patients deal with nausea?
Dealing with nausea is a priority at Innerwell, and we provide effective solutions to ensure your well-being. We often prescribe a medication called Zofran, which is highly effective in treating sy...
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Can I receive a detailed receipt or invoice for the out-of-pocket expenses I've paid?
Absolutely! We understand that you may require a detailed receipt for recordkeeping or reimbursement purposes. You can request an itemized receipt directly through your Innerwell Portal If you are ...
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What happens if my insurance claim gets denied?
In the event that your insurance claim is not approved, please be aware that you will be responsible for covering the associated costs. This can happen if your insurance is out-of-network, lacks co...
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Will I have to continue care at Innerwell forever? How do I continue care once my program is finished?
After completion of a ketamine care program, many patients feel much better. For others, they may be starting to feel better but continued improvement and sustained remission of their condition may...
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Why isn't my copay processed the same way it is at my doctor's office?
At Innerwell, we handle billing based on the information provided by your insurance provider's system. Depending on the benefits and coverage outlined in your plan, you may be responsible for payin...