How do refunds work for the Extended Program?

Please note that the following applies only if you have elected our Self-Pay option. See here for our refund policy for insured patients.

If you choose to cancel your program, you may be eligible for a full or partial refund according to the guidelines below. All cancellation and refund requests should be sent to care@helloinnerwell.com.

Full refund

• You will receive a full refund if you cancel before your initial evaluation (i.e., medical consultation with a psychiatric clinician) and provide at least 48 hours' notice. You are also eligible for a full refund if you complete your initial evaluation and your clinician determines that you are not a good candidate for treatment at this time.

Partial refund

• If you cancel after your initial evaluation but before your first medicine shipment, or you did not follow through on obtaining the requested clearance or documentation for you to proceed with treatment, you will be charged a total of $350 and the rest of your program will be refunded.
• If you cancel after your first medicine shipment, but before your first medical check-in (i.e., second appointment with your psychiatric clinician), you will be charged a total of $450 (if you have not completed your included “Meet Your Therapist” psychotherapy session) or $615 (if you have completed your included “Meet Your Therapist” psychotherapy session) and the rest of your program will be refunded.
• If you complete your first medical check-in, but ultimately decide that you do not want to proceed with your second medicine shipment, you will be charged a total of $650 (if you have not completed your included “Meet Your Therapist” psychotherapy session) or $815 (if you have completed your included “Meet Your Therapist” psychotherapy session) and the rest of your program will be refunded.
• If you cancel after your second medicine shipment, but before your second medical check-in (i.e., third appointment with your psychiatric clinician), you will be charged a total of $1098 and the rest of your program will be refunded.
• If you complete your second medical check-in, but ultimately decide that you do not want to proceed with your third medicine shipment, you will be charged a total of $1298 and the rest of your program will be refunded.
• If you cancel after your third medicine shipment, but before your third medical check-in (i.e., fourth appointment with your psychiatric clinician), you will be charged $1798 and the rest of your program will be refunded.
• If you complete your third medical check-in, but ultimately decide that you do not want to proceed with your fourth medicine shipment, you will be charged a total of $1998 and the rest of your program will be refunded.
• If you wish to cancel psychiatry or psychotherapy Services that were purchased in addition to the Extended Program, you will be refunded for the full cost of any Services purchased that have not yet been scheduled. Once scheduled, psychiatry and psychotherapy sessions can only be refunded if they are canceled at least 48 hours before the start time of your scheduled appointment. If you purchased a psychiatry or psychotherapy bundle where Services were listed at a discounted rate, you will be refunded the discounted cost of unused Services.

No refund

• If you cancel anytime after your fourth medicine shipment, you are not eligible for any refund.
• Psychiatry and psychotherapy sessions, once delivered or within 48 hours of the start time of your scheduled appointment, are not eligible for any refund.

To review our financial policy in full, please check out our Terms of Use.