What is the refund policy if I pay with insurance?

When paying with insurance, you acknowledge responsibility for the payment of your treatment, including any out-of-pocket healthcare costs. This may include deductibles, copays, coinsurance, and costs associated with Non-Covered Services. Refunds are not issued for Covered Services (i.e., appointments) that have been fully or partially reimbursed by your insurance provider. To learn more about Covered and Non-Covered Services, see here.

Any refund owed due to overpayment will be credited to the original form of payment or applied towards your next payment.

If you choose to cancel your program, you may be eligible for a full or partial refund according to our Terms of Use. All cancellation and refund requests should be sent directly through your Innerwell Portal.