Katelyn Jones
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Recent activity by Katelyn Jones-
How will I know how much I owe? How will I be billed?
If you elect our Self-Pay option, you will receive a receipt immediately upon purchase, and you will be billed on the payment schedule reflected on this receipt. If your insurance plan is covered a...
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What if I already have a therapist?
If you already have a therapist and find it beneficial, there's no need to discontinue your current therapy. You can continue working with your existing therapist while receiving treatment at Inner...
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What are my financial responsibilities as a patient?
When you start treatment at Innerwell, you agree that you are responsible for the payment of your treatment. Failure to pay may result in interruption of your care and/or service termination. If yo...
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How can I add therapy to my care program?
If you're enrolled in one of our ketamine care programs and wish to incorporate therapy, you have a couple of options: Expert Psychotherapy Add-on (This is available during sign-up, and includes th...
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Under insurance, will all of my appointments cost the same amount?
Patients with covered insurance plans typically pay an office copay for each appointment with our clinicians, or towards the remaining deductible on their plan. The type of appointment (e.g., Psych...
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How do I interact with my Therapist during my ketamine experience?
Patients interested in supervised ketamine sessions have the option to add Psychotherapist-led Ketamine Experiences (also included in our Expert Psychotherapy Add-on) to their care program. These s...
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What is the refund policy if I pay with insurance?
When paying with insurance, you acknowledge responsibility for the payment of your treatment, including any out-of-pocket healthcare costs. This may include deductibles, copays, coinsurance, and co...
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I added the Expert Psychotherapy Add-on to my care program. What should I know?
All ketamine care programs include a "Meet Your Therapist" introductory psychotherapy session. However, with our Expert Psychotherapy Add-on, you can access additional support for your healing jour...
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Can I change my clinician?
If you feel that your clinician isn't the right fit, reach out to our Member Support team through your Innerwell Portal. They will assist you in transitioning your care to another Innerwell clinici...
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How much does Innerwell cost with insurance?
Patients with covered insurance plans typically pay an office copay for each appointment with our clinicians, or towards the remaining deductible on their plan. The type of appointment (e.g., Psych...