Katelyn Jones
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Recent activity by Katelyn Jones-
Do you offer refunds if I discontinue my care with Innerwell?
If you decide to discontinue your participation in an Innerwell care program, your request for a refund must be approved by an Innerwell team member. Please note that we are unable to accept return...
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Where can I update my insurance information?
For any updates to your insurance details, please reach out through your Innerwell Portal and attach clear images of the front and back of your updated insurance card.
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Do I need a Peer Treatment Companion? Can I have more than one Peer Treatment Companion?
Yes, you are required to have a Peer Treatment Companion (PTC) for all of your dosing sessions and your Psychiatric Clinician will confirm that you have a PTC in place before you are accepted into ...
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Who isn't eligible for ketamine treatment?
Ketamine treatment is generally not appropriate for those with uncontrolled high blood pressure (hypertension), unstable heart disease (arrhythmias, congestive heart failure, etc.), history of intr...
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How do refunds work for the Foundation Program?
Please note that the following applies only if you have elected our Self-Pay option. See here for our refund policy for insured patients.If you choose to cancel your program, you may be eligible fo...
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Are all Innerwell providers covered under my insurance?
When your insurance plan is accepted, you'll be guided to schedule appointments with clinicians covered by your insurance. Should you wish to switch to our cash pay pricing and explore other clinic...
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What is the "Meet Your Therapist" psychotherapy session?
When paired with ketamine, psychotherapy allows you to develop a much better understanding of yourself and what’s most important to you. As a valuable component of our Foundation and Extended prog...
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How are ketamine and psychotherapy related?
Psychotherapy is an effective form of treatment for depression, anxiety, and a variety of other mental health conditions. At Innerwell, we set ourselves apart by integrating psychotherapy with keta...
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How do refunds work for the Extended Program?
Please note that the following applies only if you have elected our Self-Pay option. See here for our refund policy for insured patients.If you choose to cancel your program, you may be eligible fo...
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What do oral ketamine tablets taste like?
Ketamine has a bitter taste, so our partner pharmacies add fruit flavoring to their RDTs to make your dosing sessions more pleasant.Mberry fruit tablets can help to further mask the taste of the me...