Upon purchasing a ketamine care program, your journey with Innerwell begins immediately. You will gain instant access to the Innerwell Portal, where the first step involves engaging in our patient onboarding process.
During onboarding, you'll provide essential details about your physical and mental health history, typically completing this step within about 20 minutes. Once onboarding is finished, you gain the ability to select your Innerwell clinician and schedule your Medical Consult.
For most patients, scheduling the Medical Consult takes approximately 3-5 business days, subject to clinician availability. In this initial session, your Psychiatric Clinician will assess the safety and appropriateness of ketamine treatment for your unique situation.
Upon acceptance into an Innerwell care program, your first two ketamine doses will be dispatched. You can expect to receive the tracking information via UPS within 2-3 business days although total delivery time is typically between 3-5 business days, varying based on your location within the United States. Please be mindful that we do require an adult signature upon delivery or pick-up.