Katelyn Jones
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Recent activity by Katelyn Jones-
Do I receive a refund if I am not a fit for ketamine treatment?
Upon purchasing your ketamine care program, you'll gain access to your Innerwell Portal, enabling you to complete our patient onboarding process and schedule your Medical Consult. During this sessi...
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How can I transition from the Self-Pay option to paying with insurance?
If you decide to transition from paying out-of-pocket to using insurance, please provide photos of the front and back of your insurance card directly through your Innerwell Portal. Once your insura...
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When will I be able to resume normal activities?
You should not drive, operate heavy machinery, or do anything of high intensity for the remainder of the day following your ketamine experiences. It’s best to take it easy as much as possible follo...
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What is the frequency of dosing and appropriate timing between treatments?
We don't believe in a one-size-fits-all approach to mental health. Each patient works with their Psychiatric Clinician to create a personalized care program, including dose strength and frequency. ...
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How do I get my medication if I am not in a ketamine care program?
If you are receiving traditional psychiatry (also known as our General Psychiatry) services only, your Psychiatric Clinician will request your preferred pharmacy to send your prescription to. In th...
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Can I take a break or travel between treatments?
From time to time, patients may wish to pause their treatment for a variety of reasons (e.g., travel, drug holiday, etc.). If you wish to pause your treatment* for any reason, please first discuss ...
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What if my insurance changes?
Don’t worry! We’ll work with you and your new plan to verify that you can continue receiving care without interruption or billing issues. If your insurance changes, drop us an email at care@helloin...
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How do I know if ketamine treatment is right for me?
It’s important to recognize that ketamine treatment, while quite extensive and science-backed in its therapeutic abilities, is not for everyone—and determining whether or not it’s right for you is ...
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Do you offer refunds if I discontinue my care with Innerwell?
If you decide to discontinue your participation in an Innerwell care program, your request for a refund must be approved by an Innerwell team member. Please note that we are unable to accept return...
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Where can I update my insurance information?
For any updates to your insurance details, please reach out through your Innerwell Portal and attach clear images of the front and back of your updated insurance card.